Job Title: Service ManagerLocation: LeedsDuration: 4-6 monthsWork Model: Hybrid- 2/3 days a week onsiteDescription:JOB PURPOSEThe Regional Service Manager EMEA is responsible for continuously improving the service availability levels of our products. Working in partnership with their peers and the business stakeholders they will reduce outstanding or future service risks, continuous service improvements programs, report and glean insight from service metrics, and ensure adherence to service management processes within their region. The role is to support the Commercial IT Regional Directors with the day to day running of IT services.RESPONSIBILITIESBusiness Strategy and Stakeholder Management - work alongside the leadership team of the Region to develop and drive the Regional strategy ensuring service is at the heart of everything we do. Ensuring that you are responsible and accountable for IT services delivered to your Business Stakeholders. Act as conduit to/from central IT to regions as required eg for escalations.Service Transition - You will be responsible for the management activities to ensure that applications/systems being developed meet all operational requirements before getting introduced into the production environmentService Level Reporting and Insight - Responsible for ensuring there is relevant Regional Service Reporting and insight. This includes service availability metrics, incident response metrics and volume. Insight from this data should be used to ..... full job details .....