Lead Employee Relations and People Operations activities across a multi-site organisation, acting as the first point of contact for complex ER matters while supporting policy, governance, compliance and operational improvement. You''ll partner with managers and senior stakeholders to deliver a consistent, high-quality people service. Client DetailsAre you an experienced HR professional looking for a role that combines Employee Relations expertise with People Operations leadership?We''re supporting a leading financial services organisation in the search for an ER and Operations Lead. This is a newly created role offering the opportunity to make a genuine impact across a multi-site business while helping to shape and enhance the people function. DescriptionActing as the lead contact for complex Employee Relations mattersCoaching and supporting managers through disciplinary, grievance, absence, performance and capability casesOverseeing people processes across the full employee lifecycleMaintaining and developing HR policies, procedures and governance frameworksSupporting risk, compliance and regulatory activities, including SMCR requirementsAnalysing people data and trends to drive continuous improvementIdentifying opportunities to improve processes and enhance the employee experience ProfileStrong Employee Relations backgroundExperience within HR Operations, Shared Services or People PartneringKnowledge of UK employment law and HR best practiceExperience within a regulated ..... full job details .....