Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK''s most exciting fintech scale-ups? This business are looking for avisionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London)Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business''s customer experience is best-in-class and a key differentiator for their product. You''ll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders.Strategic Leadership and Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. Own and optimise our Customer Experience (CE) technology stack and tools, ensuring system accuracy and a month-over-month improvement in customer experience scores. Build and maintain strategic partnerships with service providers, assuring delivery against agreed outcomes and contracted ..... full job details .....