Digital Product Business AnalystNorth West LondonUp to 55,000We are working with a leading automotive manufacturer at a turning point in the automotive revolution. We are looking for a talented individual with the ability to develop a culture of change management excellence, who loves making the complex simple and who can collaborate closely with other leadership colleagues.What will you be doing? We are looking for someone who will be responsible for all applications supporting our digital and CRM activities. You will lead strategic changes, product enhancements, user engagement and contribute directly to our commercial success. A core part of the role is to: work with internal and external stakeholders to continuously improve the customer and user experience based on data, customer and stakeholder feedback collaborate with CRM and Digital specialists, agencies, and developers to deliver new, and optimize existing, product features conduct in-depth analysis of business processes, customer data, including user journeys, conversion rates, and engagement metrics coordinate activities across local and global operational and technology teams, including the product roadmapWho are you? The successful candidate is a talented Business Analyst with experience in UK e-commerce and/or CRM (automotive sector or similar a preference): Preferably, you will be on the way to your Business Analyst certification (Certified Business Analyst professional (CBAP) or equivalent. You will have a ..... full job details .....