Donor Request Coordinator (CT) Location: Chiswick, London Salary: 34,000 per annum Contract Type: Full-time, PermanentHours 37.5 hours per week (Monday-Friday, 9am-5pm) Role OverviewWe are looking for a warm, empathetic individual with strong communication skills and a natural ability to build relationships.The Donor Request Coordinator (CT) plays a key role in managing the pre-donation (Confirmatory Typing) stage of the stem cell donation process. This involves coordinating high volumes of donor requests, liaising with medical professionals and international registries, and supporting donors through the early stages of their donation journey.The role requires excellent communication skills, strong attention to detail, and the ability to manage sensitive information in a fast-paced environment.Key ResponsibilitiesCoordinate high volumes of confirmatory typing requests, including donor contact via phone, email, and written communicationArrange and manage blood testing, reviewing results and liaising with laboratories and registriesWork closely with physicians to assess donor suitability and escalate complex cases where requiredProvide clear information to donors and obtain informed consent for the donation processMaintain accurate and detailed records within internal systemsPrioritise urgent cases and manage competing deadlines effectivelyCoordinate with healthcare providers, laboratories, and international partners to ensure smooth processesParticipate in on-call rota for ..... full job details .....