We are looking for a Customer Service Co-ordinator (internally known as an RTM Operator) to join our established and fast-paced Route to Market team at our site in Howden, East Yorkshire.In this role, you will deliver a first-class support service to over 950 Howdens depots across the UK and France.Location HowdenContract Type 12 Month FTCShift Pattern: Monday to Friday (9.00am - 17.00pm)Hiring Manager RTM Depot Service Team LeaderWhat you will be doing as a Customer Service Co-ordinator:As part of a team of 16, you will liaise with our internal customers, our depots via email and telephone, supporting the execution of the central reorder point system. You will also work cross-functionally with Supply Chain, Marketing and Design to coordinate internal stock movements across sites.To be successful, you will have experience in a solution-focused customer service role, with the ability to understand the urgency and importance of customer requests. You''ll confidently provide effective solutions through direct action or informed advice, whilst escalating supply chain queries where required. A genuine passion for delivering excellent customer service and resolving issues in a timely manner is key.What do you need to qualify for a Customer Service Co-ordinator:Demonstrable experience within a customer service environmentSupply chain experience in a customer service setting is desirableGCSEs in Maths and English (Grade C/4 or above)Strong working knowledge of Excel and database ..... full job details .....