2nd line IT Service Desk Support Manchester - Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide first and second line support to users on applications such as Windows 10, Office 365, Adobe and other industry specific applications such as iManage and Intapp. Full training would be offered for applications you are not familiar with, providing you have solid support experience in Windows applications. Exceptional customer care and communication skills are also required in addition to your technical expertise. My client is a leader in their field with an operation that spans Europe, the Middle East, Asia and the US. They have been able to boast an increase of over 20% in their recently announced annual Global revenue. The hours of work are 3-11pm Monday to Friday and there is a requirement to be onsite 2 days a week in central Manchester. My client has a commitment to ongoing professional development and the retention of their internal talent. You will be actively encouraged to learn new skills and supported whilst doing so. This is an ideal opportunity for an ambitious individual to progress their career, with room to grow professionally. In addition to the salary offered you would qualify for their bonus scheme and a raft of attractive benefits are also offered. Some key skills/experience required in addition to the above: ..... full job details .....