OverviewAre you a people focused leader with a passion for delivering excellent customer service? We are looking for a General Manager for our Harlow accommodation site to oversee everything from facilities and services to commercial operations and community engagement. There''s lots happening at the moment, so the role would suit somebody who enjoys working in a dynamic environment and has a ''hands on'' approach. You''ll also need to be a true ''people leader'' as you''ll oversee the full HR function.

What you’ll be responsible for

Leading day-to-day campus operations across accommodation, catering, retail, and events

Overseeing the full HR function for all staff to ensure high performing, engaged teams

Driving service excellence and operational efficiency across all touchpoints

Managing budgets, contracts, and supplier relationships with a commercial mindset

Collaborating with academic and administrative departments to enhance customer experience and welfare

Acting as Safety Officer for the site

Organising facilities, resources, catering, staffing and logistics for all functions and events

Liaising with Marketing and Communications to develop and implement the marketing plan

What we’re looking for

Proven operational leadership in hospitality or facilities/operations

Exceptional people management and stakeholder engagement skills

Financial acumen and experience with budgets

A proactive, solutions-focused mindset and able to work in a dynamic environment

Flexibility to meet the needs of the business which may include the occasional weekend

You’ll be part of a dynamic leadership team shaping the future of the Harlow site with opportunities to innovate, grow, and make a lasting impact. Our benefits package is generous with above market pension and holidays.

BenefitsOur benefits package is generous with above market pension and holidays.

Ready to lead with purpose? Apply now

Seniority level

Mid-Senior level

Employment type

Contract

Job function

General Business

Industries

Hospitality and Bed-and-Breakfasts, Hostels, Homestays

Location: Harlow, England, United Kingdom

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