Night Resident Service Manager - Harrow Our client feels a genuine responsibility to enhance people s lives, and they go to extraordinary lengths to achieve this. The team is constantly challenging the norms to find better and more beautiful solutions. They create places where you can thrive in your own space, surrounded by a wider community to which you belong. They are not simply developers they are a growing team, with a vision for creating a better kind of smart living. JOB OVERVIEW: The Night Resident Service Manager will work as part of a team responsible for the day-to-day operations and resident experience at a residential community. The ideal candidate will be customer-focused, detail-oriented, and able to work collaboratively with team members and residents.MAIN DUTIES AND RESPONSIBILITIES: • Lead by example, adopting company policies, procedures and values • Deliver exceptional customer service to all residents and guests. • Constantly strive for continuous improvement • Take personal responsibility for understanding and following the company s Health and Safety policies and practices. • Able to handle confidential and sensitive information, dealing with issues and queries with utmost professionalism. Role Specific Accountabilities • To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional decision-making and problem-solving in the absence ..... full job details .....