We''re looking for a Quality Manager to join a brilliant Warwick based business. Salary: £35,000-£45,000 Working pattern: full time 4 days on site, 1 day working from home The role oversees quality risk, compliance and customer escalations, driving corrective actions and continuous improvement across the organisation. Working closely with customer facing technical teams, Product Management, Group functions and production, the Quality Manager acts as the primary internal point of contact for technical product and quality queries, providing technical quality expertise and supporting effective issue resolution. The role also leads quality performance monitoring, product compliance activities, reporting, governance and communication to maintain high standards of product quality and customer satisfaction. - Develop and maintain quality processes aligned with Group standards and UK business requirements. - Lead the management of quality issues, assessing risk, coordinating investigations and ensuring appropriate corrective and preventive actions are implemented. - Act as the primary point of contact for escalated quality concerns, managing customer communications, field actions and recalls where required. - Drive resolution of quality issues through effective collaboration with internal teams, Group functions and external stakeholders. - Monitor quality performance, analyse trends and lead continuous improvement initiatives to reduce recurring issues and improve customer ..... full job details .....