HEAD OF QUALITY
CREWE
UP TO -80,000 + RAPIDLY GROWING BUSINESS

THE OPPORTUNITY
Due to continue growth, and ambitions to exceed -250 million turnover within 4 years, my client have an exciting opportunity for a Head of Quality to take ownership of customer quality, internal quality, quality compliance and customer service.

You will spearhead not only process change, but a new cultural expectation around quality for customers. The business is well established, having been in the market over 40 years they are a recognised industry leader scaling rapidly thanks to international markets. They are due to double their revenue this year to circa -70 million turnover, with the aim to hit -250 million in 4 years.

If you are an experienced Quality Manager, Head of Quality, Quality Lead, Head of Quality & Customer Experience, Head of Quality & Customer Service or working in a similar role within manufacturing and have a passion for getting it right first time and continuous improvement, this opportunity is not to be missed!

THE ROLE

• Own the end to end customer journey and service quality
• Leading on the analysis of customer feedback and complains to identify improvements
• Establish KPIs to be implemented to benchmark quality and regularly reporting on them
• Implementing internal quality standards across customer service, manufacturing and logistics
• Driving a true right-first-time culture across departments
• Reviewing existing processes, identifying require changes and improvements and implementing where needed
• Taking ownership of the QMS
• Leading on internal and external audits, including ISO
• Managing the ISO 9001 compliance across the business
• Leading on customer service to improve responsiveness and process and align the department with quality objectives
• Creating and driving a culture of accountability and leading by example

THE PERSON

• Proven experience in a Quality Manager, Head of Quality, Quality lead, Head of Quality & Customer Experience, Head of Quality & Customer Service or similar role
• Must have experience in a manufacturing and assembly environment and demonstrate strong understanding of quality processes in these areas
• Have experience working on an ERP system
• Previously worked for a -150 million turnover business with an understanding of managing quality in a business of this scale
• Confident to drive a quality around culture as the first solely quality dedicated hire in the business
• Be capable of making an impact across a diverse range of processes

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