Reed Business Support are thrilled to be supporting a well-established hotel in the Pontypridd area in their search for an experienced Hotel General Manager. This is an exciting opportunity for a commercially minded leader to take overall responsibility for hotel operations, driving exceptional guest experiences while delivering strong business performance. As the Hotel General Manager, you will oversee the day-to-day running of the hotel, ensuring all departments operate efficiently and collaboratively. This is a fantastic opportunity to join a welcoming and supportive senior leadership team, bringing genuine passion, energy, and enthusiasm to a growing organisation. What you''ll be doing: Oversee the daily operations of the hotel, ensuring all departments run efficiently and effectively Develop and implement operational policies and procedures to maintain high service standards Lead and coordinate department heads to achieve business objectives Monitor and analyse operational performance through key performance indicators Ensure an exceptional and consistent guest experience throughout the hotel Manage and resolve guest concerns promptly and professionally What you''ll need: At least 3-5 years'' experience in a senior management position Proven experience managing large teams and multiple departments Strong financial acumen with budgeting, forecasting and financial analysis experience Excellent leadership, communication and interpersonal skills Ability to make effective ..... full job details .....