Customer Service Advisor Private Patients Team Permanent Full-Time St Mellons Competitive salary plus excellent benefitsWe''re looking for proactive, customer-focused Customer Service Advisors to become part of our dedicated Private Patients Team.In this key role, you''ll be the first point of contact for self-funding patients, guiding them from initial enquiry through to booking consultations, diagnostics, or treatments. You''ll be responsible for converting warm leads into appointments while ensuring a smooth, supportive, and positive experience throughout their healthcare journey.If you''re passionate about delivering exceptional service and making a real difference in patients'' lives, we''d love to hear from you.Duties and responsibilitiesHandling own enquiry workload effectively Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to bookingWorking to agreed KPIs with positive and proactive customer-focused attitudeConvert warm leads into appointments/sales in order to meet key performance targetsDeliver high quality customer service and care, in line with the expectations of a leading private healthcare businessRole model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleaguesDemonstrate excellent communication, interpersonal and relationship building skillsUtilising a variety of systems that support the prioritization and managing of your workloadWho ..... full job details .....