Important High Level Summary NotesPlease read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below:Lorenz Pasch at Hays RecruitmentFor this role, you must be able to demonstrate:Hands-on ownership of Root Cause Analysis for major incidents (P1/P2)Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe)Ability to analyse technical, process, and organisational causes of failureExperience working within Incident, Major Incident, and Problem Management functionsConfidence to challenge engineering teams and vendors on root causes and corrective actionsExperience producing high-quality RCA reports (timeline, impact, contributing factors, actions)This role is not suitable for candidates whose experience is limited to service desk, incident coordination, reporting/MI analysis, or supporting RCA without ownership.If your experience does not include the above, this role will not be a match.The RoleA unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This role sits within Technology Operations and is responsible for leading root cause investigations across major incidents and recurring issues.You will work across engineering, operations, and vendor teams to identify ..... full job details .....