Customer Service andamp; Events Manager - Reading £40,000 plus excellent benefits - based in Reading Unique opportunity to join a fantastic and growing (global) eLearning business. This role require someone to manage a small customer support function, as well as lead a small events team, with some additional day to day office management duties in an ever exiting and evolving role. Purpose of the Customer Service andamp; Events Manager/Customer Experience Manager: They are seek a proactive, people-focused Customer Experience Manager to lead the delivery of exceptional client experiences while ensuring smooth day-to-day office operations. Reporting to Head of Operations, this role bridges client care, team coordination, and office management ensuring that both our clients and internal teams have the support and environment they need to thrive. You''ll lead their Customer Support team, Event''s team, champion service excellence, manage escalations, and oversee the operational heartbeat of the office. This is an exciting opportunity for someone who enjoys combining commercial awareness, customer care, and organisational management in a fast-paced, purpose-driven business. Key Responsibilities for the Customer Service andamp; Events Manager/Customer Experience Manager: Customer Experience andamp; Support Leadership Lead and manage the Customer Support Coordinator and Events function. Drive a culture of service excellence, ensuring high-quality, timely responses to all client ..... full job details .....