Role: Director of Operations 

Sector: Hard Services Maintenance Engineering Delivery

Location: North West - National Travel when required

Salary: £95k - £100k + car allowance + bonus

Benefits: Various such as healthcare insurance 

The Opportunity:

We are supporting a growing FM and technical services business, part of a wider group to appoint a Director of Operations.

The organisation delivers services across a diverse commercial portfolio including education, high-rise residential, retail, advanced education, healthcare and critical sites.

This is a pivotal senior leadership role with full operational accountability across multiple business units. The mandate is to transform operational performance, strengthen leadership capability, and scale the business.

Reporting directly to the MD, you will play a key role in shaping the operating model, delivery capability, and long-term growth strategy of the business.

You will have full responsibility for the operational performance, profitability, and delivery capability of all service lines across the organisation.

This includes leadership across:

• Facilities Management
• Projects & Small Works
• Reactive & pPanned maintenance engineering
• Minor Works
• Helpdesk

You will lead and align multiple leaders

This is a role for a leader capable of operating strategically whilst remaining close to operational delivery.

Operations is the product.

Performance, Profitability & Efficiency

• Full operational P&L ownership across all delivery functions
• Driving margin improvement, cost control, and productivity gains
• Improving engineering utilisation and operational efficiency
• Enhancing planning, scheduling, and resource allocation
• Delivering continuous improvement initiatives across all service lines
• Strengthening reporting, KPI visibility, and operational governance

Growth & Transformation

• Supporting business growth 
• Leading mobilisation and integration of new contracts into operational delivery
• Expanding the Projects and Minor Works division as a strategic growth area
• Designing scalable operating models capable of supporting long-term growth
• Leading transformation initiatives including:
  • Process standardisation
  • Operational redesign
  • Service improvement programmes
  • Potential in-sourcing strategies

   

Compliance & Risk

• Ensuring full compliance across regulated and safety-critical environments including:
  • Building Safety
  • SFG20

   

• Embedding strong governance, audit readiness, and risk management frameworks
• Maintaining high standards of operational compliance across all business units

Stakeholder & Client Leadership

• Acting as a senior operational leader across the business and wider group
• Building strong relationships with clients, stakeholders, and group leadership
• Supporting strategic client relationships alongside the Director of Client Services
• Ensuring operational delivery aligns with commercial and contractual commitments

What We''re Looking For

• Proven experience at Director or senior Operations leadership level within technical FM or multi-disciplinary services
• Strong background across:
  • Hard services FM
  • Engineering
  • Projects
  • Infrastructure-led operational environments

   

• Experience leading multiple operational disciplines or business units
• Demonstrated P&L ownership with a track record of improving operational performance and profitability
• Experience leading through senior operational leaders (Directors / Heads of Function)
• Strong understanding of regulated and compliance-led environments
• Proven ability to scale operational businesses and delivery functions
• Able to operate confidently across both strategic leadership and operational detail

Please apply to Joe Firth @ 300 North for more info.