We''re excited to be partnering once again with a long-standing and highly respected client, this time, to find a confident and driven 2nd Line Technician who''s ready to take their career to new heights.Why This Role Stands Out:You won''t be another number in a large support machine. You''ll be a key part of a tight knit, 10 person service desk team, working hands-on with a variety of technologies across diverse customer environments.This is more than just a helpdesk job, it''s a springboard for your career in IT.Whether you''re stepping up from 1st Line or looking to further your career in 2nd Line, this is your opportunity to thrive in a fast-paced MSP where learning and career development are actively encouraged.What You''ll Be Doing:Be a go-to problem solver for complex support queries-via phone, email, and ticketing systems.Work on meaningful IT projects and help onboard exciting new clients.Build trusted relationships with users and customers through exceptional service and communication.What You''ll Bring:2 - 4 years of experience in an MSP or similar high-pressure IT environment.A customer focused mind-set and excellent communication skillsSolid knowledge of:Windows Server and Active DirectoryVirtualisation (Hyper-V, VMware, Dell)Networking (switches, firewalls)VDI platforms (Citrix, RDS)Backup technologies (Veeam, off-site)A sharp eye for detail, solid organisational skills, and a proactive mindset.Please Note: Individuals must have a driving licence and access to ..... full job details .....