Role: Functional Expert – HR and Payroll

Location: Birmingham (Hybrid Working)

Salary: £33,000 - £35,500

Contract: 12 Months Fixed-Term

Network IT are working with a large and highly respected organisation to recruit a HR and Payroll Functional Expert to join their critical systems team. This is an exciting opportunity to support and optimise critical enterprise systems across HR and Payroll with a strong focus on Oracle SaaS environments. 

Working within a collaborative systems team, you will play a key role in improving business processes, supporting system enhancements, resolving complex issues, and ensuring the effective operation of enterprise platforms.

Role Overview

As a Functional Expert, you will provide specialist support across HR and Payroll systems, combining strong business process knowledge with technical systems expertise.

You will support the ongoing optimisation of Oracle and enterprise applications, taking ownership of configuration changes, release management, regression testing, reporting, and end-user support. The role requires someone comfortable working across complex stakeholder environments, driving process improvements, and influencing adoption of new ways of working. 

Key Responsibilities

- Support and optimise HR and Payroll enterprise systems, including Oracle SaaS platforms

- Resolve Level 2 incidents, troubleshooting system, configuration, and data-related issues

- Deliver configuration changes, enhancements, integrations, and system improvements

- Coordinate and execute regression testing and support quarterly release management activity

- Develop and maintain reports to support business intelligence and operational reporting needs

- Maintain strong oversight of data integrity and master data management

- Work closely with stakeholders to improve processes and encourage adoption of best practice

- Support end-user documentation, training materials, and user training activities

- Collaborate across wider functional areas to support cross-team working and service continuity

Essential Skills and Experience

- Experience supporting and optimising enterprise HR or Payroll systems

- Strong understanding of business processes, systems configuration, and data management

- Experience with system testing, release management, and incident resolution

- Knowledge of Oracle Cloud / Oracle HCM Cloud highly desirable

- Strong stakeholder engagement and communication skills

- Ability to influence, challenge, and support users at all levels

- Excellent organisation, problem-solving, and prioritisation skills

- Experience working within complex organisational environments such as Higher Education, Public Sector, or large enterprise organisations