Job Title: Senior Quality Assurance Manager Department: Quality (BFSI) Management Responsibility for: Quality Assurance Assessors Travel Required : Yes - Infrequent Reports to : Head of Quality and Operational Excellence - BFSI Location: WAHA/Glasgow Contract Type: Permanent Position: Senior Quality Assurance Manager The Senior Quality Assurance Manager will support TP QA department by using operational expertise to improve and preserve the highest standards of quality and service, in addition to driving success through proven leadership and communication skills. The Snr QA Manager is responsible for standardizing and reporting quality metrics to client and TP internal standards across three operational units, diverse geographical locations, and will be responsible for managing a team of quality specialists. They have direct and frequent interaction with senior client and internal stakeholders. Key responsibilities include: Provide support and advisory services for operational teams on procedure and guidance including AML, Customer Due Diligence, the Consumer Duty Principle and dealing with vulnerable customers and complaints process Manage the quality and auditing-process and reporting, leading a team of quality specialists Ability to evaluate data, identify issues, recommend, own and drive performance improvement areas for internal and external customers Own weekly calibration sessions to ensure consistency among quality specialists Compile and ..... full job details .....