Reed Business Support are working with an established business based in Middlesbrough who are looking to appoint a full time, permanent Customer Service Advisor to join their operations team. This is an exciting period of growth and if you have a real drive for providing customer service then I want to hear from you!Benefits:25 days A/L + BHPensionFree parkingSocial eventsAnnual bonus scheme (company discretion)Salary - £28,000Hours: Monday to Friday - 08:30 - 17:15OTE available Please note, this is an onsite based role - there is zero hybrid or WFH options given the nature of the businessDuties - Handle inbound and outbound customer calls to support sales and service activitiesBuild and maintain strong, long-term client relationshipsAdvise customers on technical products and servicesPrepare, issue, and proactively follow up on sales and service quotationsProvide administrative support to sales and service functionsLiaise internally to ensure smooth service deliveryMaintain accurate records on CRM and internal systemsSupport marketing campaigns and lead follow-up activitiesRequired Skills - A passion for relationship-building and customer serviceConfidence and enthusiasm when using the phoneStrong communication and organisational skillsA proactive, target-driven mindsetComfortable meeting and exceeding KPIsAbility to manage multiple tasks and prioritiesWillingness to learn new products and servicesAbility to work on-site in a busy office ..... full job details .....