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Would you like to be a part of a collaborative, forward-thinking team that values innovation, inclusion, and impact? If youre passionate about using technology to make a differenceand enjoy working in a dynamic, evolving environmentwed love to hear from youLondon range from 78,925 - 87,000 (dependent on experience),Manchester range: From 71,750 - 79,000 (dependent on experience)Chief ArchitectLocation:

London docklands (hybrid) or Manchester City.About the RoleAt the Financial Ombudsman Service, were working to enhance our service by setting the standard for modern, efficient, accessible alternative dispute resolution. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.

Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.Were looking for a Solution Architect who thrives on solving complex business challenges through smart, scalable technology solutions. This is a unique opportunity to shape the future of our digital landscape by blending technical insight with creativity and business acumen.Youll work at the heart of our Change Gateway process, guiding initiatives from early-stage problem framing through to solution design and delivery. Collaborating with a Virtual Team of technical and business experts, youll lead the creation of solution visions that are innovative, practical, and aligned with our strategic principles.What youll doTranslate business needs into clear, actionable technical solutions.Lead multi-disciplinary teams through ideation and solution development.Develop solution visions and high-level designs that balance innovation, feasibility, and value.Collaborate with delivery teams to ensure smooth implementation and alignment with design intent.Engage with stakeholders across business and technology to ensure shared understanding and buy-in.Present solutions to governance forums with clarity and confidence.What were looking for as a minimum criteriaExperience designing solutions across a range of technologies and business domains.Strong understanding of application development, integration, and cloud platforms.Ability to work with both technical and non-technical stakeholders.Skilled in producing solution documentation, including solution visions and high-level designs.Excellent communication and facilitation skills.Comfortable navigating ambiguity and driving clarityTechnical AwarenessYou dont need to be an expert in every technology we usebut you should bring deep expertise in at least one of the following areas, along with a broad understanding of how the others contribute to end-to-end solutions. Our current ecosystem includes:HR and Finance: Workday, AnaplanProductivity and Collaboration: Microsoft 365We also offer an attractive, competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:25 days holiday entitlement, with the option to buy extra or sell daysVarious Family Friendly Policies, including enhanced maternity pay, carers and dependants leaveEmployer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a fewChoice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst othersEmployee Assistance ProgrammeExtensive opportunities for personal and career developmentNationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in LondonExtensive Well-being resources including on-site therapists (London office only)Beautiful and bright London office looking over the Thames and near to mainline stationsOur Manchester office is 7 minutes walk from the Oxford Road stationOur employee led networks (a couple of examples being our Women''s Network, Carers network, and Neurodiverse Network) do fantastic work in educating andraising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!Please upload your CV, which should highlight relevant skills and experience.Authenticity of applicationsWe value authentic, personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.Were proud to be an inclusive employerWe view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.Were committed to being a great place to work attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if were diverse and inclusive, well better understand different perspectives, which is fundamental to our job resolving financial complaints.We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.Find out moreCheck out below channels to find out more about everyday life at the Financial Ombudsman Service and dont forget to follow us while youre there!#J-18808-Ljbffr