Senior Dynamics 365 Business Central Support ConsultantUp to 50k + Benefits Remote or Hybrid UK-BasedMy client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment.Role ResponsibilitiesProvide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systemsAct as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issuesTroubleshoot functional and technical issues, identifying root causes and delivering effective solutionsWork closely with development and consultancy teams to ensure issues are resolved efficiently and accuratelyManage support cases from logging through to resolution, ensuring SLAs are metMaintain detailed documentation of support issues and resolutions to aid internal knowledge sharingProactively identify recurring issues and suggest process or system improvementsAssist with testing and deployment of patches, updates and new functionalityProvide user training and support post go-live to ensure smooth adoption of systemsKnowledge and SkillsStrong support experience with Dynamics NAV and Dynamics 365 Business CentralProven background in handling complex support cases within a ..... full job details .....