Account Manager Account Manager - Facilities Management (TFM) Location: Leeds (Hybrid 1 day per week in the office) Salary: Up to £45,000 per annum Contract: Full-time, permanent Overview An established Facilities Management business is seeking an experienced Account Manager to manage and grow a portfolio of Total Facilities Management (TFM) contracts. Based in Leeds with hybrid working, this role focuses on client relationship management, service performance, and account growth across hard and soft FM services. This is an excellent opportunity for a commercially aware Account Manager with experience in Facilities Management or construction-related contracts who is confident managing client relationships and identifying opportunities to expand service delivery. Key Responsibilities Client Relationship Management Act as the primary point of contact for clients across assigned TFM contracts Build and maintain strong, long-term client relationships Lead regular client meetings, reviews, and performance discussions Manage client expectations and handle escalations professionally Account Management and Growth Ensure contracts are delivered in line with KPIs, SLAs, and contractual obligations Identify opportunities for contract growth, variations, and additional services Support retention through proactive account management and service improvement Work closely with operations teams to drive performance and value Operational and Commercial Support Oversee service delivery ..... full job details .....