Service Designer 6 months Location: Mostly remote - potential need for travel for research (Apply online only) per day - Umbrella onlyCandidates must hold Active SC clearanceService Designer with extensive experience in the Public Sector, and with Government Digital Services. Lead the service design of end-to-end services that meet user needs and deliver policy intentLead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeysMap and analyse complex service ecosystems, identifying pain points, opportunities, and dependenciesCollaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred designDesign collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)Map existing systems and processes (online and offline), using verified information to provide evidenced ''as-is''Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand formatFacilitate workshops and co-creation sessions with stakeholders and usersAlign service design with organisational goals, technical constraints, and delivery capabilitiesAdvocate for user-centred and inclusive design practices across the organisationSupport the development of service strategies and roadmaps for transformationTrack pain points outside of ..... full job details .....