£550/day Inside IR35 - 2 Days in London office - Initial 3-Month Contract Our public sector client is seeking a Service Designer with a strong background in human-centred design and the development of AI-driven solutions. This is an exciting opportunity to play a key role in transforming public services by designing and delivering user-centric services that meet the needs of both citizens and internal stakeholders. Local government experience is highly desirable. Key Responsibilities: Lead the end-to-end service design process for AI-related initiatives Conduct and analyse user research interviews Build personas and map customer journeys to identify key opportunities Extract and translate data insights into actionable service improvements Facilitate ideation sessions, create prototypes, and lead user testing Collaborate closely in Agile, delivery-focused environments Engage and manage stakeholders, including those resistant to change Contribute to a positive, collaborative team culture ..... full job details .....