BDS are currently looking to recruit a Complaints Coordinator to work with a well-known housing association. Ealing and Pitsea Temp ongoing opportunity - Hybrid working pattern available upon completion of training. Full time roles - Monday to Friday 9am - 5pm 14.34 per hour PAYE We are looking for someone to manage and coordinate customer complaints efficiently, ensuring timely resolution and compliance with organisational policies and regulatory standards. You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation Main duties include but are not limited too; Assign complaints: Allocate incoming complaints to appropriate team members for investigation and resolution. Process compensation: Review and process compensation claims in line with policy and authorisation limits. Update CRM: Record complaint details and add promise actions to the CRM system to maintain accurate case tracking and follow-up. Customer communication: Provide empathetic updates on complaint progress, manage expectations, and resolve issues via phone and email. Handle diverse customer emotions professionally with a solution-focused approach. Compliance: Ensure all complaint handling adheres to housing association guidelines and regulatory requirements. Roles are available in Ealing and Pitsea. Please apply ..... full job details .....