Operations Manager (Wholesale and Order Ops) Beauty W. London 60kWe are looking for a highly organised Customer Operations Manager to oversee the day-to-day operational execution of wholesale and B2B orders. This is a hands-on, operational role focused on order flow, fulfilment, systems, reporting and team leadership, not a strategic supply chain management role.You will sit within the wider Operations function and act as the key link between Sales, Warehousing, Finance and Ecommerce to ensure orders move smoothly from placement through to delivery and invoicing.Fashion or beauty industry experience is ideal!What This Role Is:This role is about:Running and improving operational processesManaging order flow and fulfilment executionLeading a small customer operations teamSolving day-to-day operational challengesThis role is not responsible for:Supply chain strategySupplier sourcing or production planningDemand planning or inventory buyingKey ResponsibilitiesTeam Leadership and ExecutionManage and develop the Customer Operations team, allocating workloads and accountsHold regular 1:1s, support training and development plansAct as the escalation point for urgent issues and operational projectsOrder and Wholesale Operations (Core Focus)Own the end-to-end operational flow of B2B and wholesale ordersEnsure accurate order processing, fulfilment, export paperwork and compliance documentationManage customer follow-up queries and maintain excellent service levelsSupport seasonal ..... full job details .....