Do you have experience as Collections and Recovery Specialist and a passion for delivering outstanding customer service?We''re expanding our team and want you to join us! In this important role, you''ll help support the financial health of NHS organisations by handling overdue accounts, ensuring timely payments, and providing exceptional service to customers.With our growth plans for the year ahead, there''s plenty of opportunity to develop your skills and advance your career. We offer full training and development support to help you reach your potential.This is based on a hybrid working model and you must be located within a commutable distance of our Leeds office.If you''re ready to take the next step in your career and make a real impact, we''d love to hear from you!What you''ll be doing:Building relationships with customers and supporting them to recover missed payments.Resolving general invoice queries over the phone and via email.Remaining professional while showing compassion in finding an amicable solution to increase your collection success rate.Creating appropriate repayment plans to help customers clear their outstanding debt.Collaborating with our clients to resolve any disputed invoice queries.Completing administrative tasks such as running reports on ledgers.What you''ll bring:Previous experience in FCA regulated collections or accounts receivable environment is essential.Experience within a collection and/or complaints handling role that requires firm but ..... full job details .....