Responsibilities

Accurately identify, select, label using JAC, dispense and distribute drugs (including controlled drugs and clinical trials) for in and out patients prescriptions according to Standard Operating Procedures (SOPs).

Maintain high quality data input of patient information into the pharmacy computer system to ensure excellent labelling standards for dispensed medications.

Take part in counselling and in the provision of information on medicines to patients, doctors and other health care staff.

Carry out reception duties, involving dealing with patients, relatives and handling prescription charges.

Use the computer systems to track prescriptions. Ensure medication is dispensed to meet agreed delivery times and to minimize waiting times for patients.

Deal with queries from patients and other hospital staff, referring complex issues to supervisor or line manager.

Ensure that all medicines are stored according to environmental requirements (e.g. temperature) and to required security standards.

Ensure stock levels of all products are accurate and support the appropriate ordering of stock through liaison with pharmacy purchasing and procurement office.

Ensure medication is dispensed to meet agreed turnaround times and to minimise waiting times for patients.

Be a robot super user in order to troubleshoot complex problems and maintain efficient systems within the dispensing process.

Check prescriptions within the dispensary for accuracy, in line with departmental procedures.

Dispense and check of clinical trials.

Contribute to developing systems for service provision, which enhance the efficiency of the dispensary.

Medicines Management

Follow relevant procedures for Medicines Management in order to deliver the service in a safe and effective manner.

Responsible for the provision of the Medicines Management service to designated ward areas, which involves working in clinical areas unsupervised.

Obtain accurate medication histories for patients on admission by liaising with the patient and/or primary care team to support decisions about continued care.

Implement and maintain the Patients own medicines/ drug (PODs) scheme, for the designated areas (and self-administration where introduced) according to trust policies. This involves checking the suitability of patients own medicines, i.e. correct instructions on label, expiry date, re-labelling if necessary and gaining patient consent for using their own medication.

Initiate supply of non-stock items for one stop dispensing (i.e. ordering medication labelled ready for discharge when appropriate) and ensure a full prescription of at least 14 days of medication for inpatients (agreed appropriate quantities for other areas) is available in each patient''s bedside locker.

Counsel patients in order to provide effective and appropriate advice on medication use to ensure understanding, including benefits and possible side effects. This includes patients with barriers such as hearing problems or language issues.

Deal with queries and complex issues from patients and other hospital staff.

Effectively contend with informal/verbal complaints from wards staff or patients in the first instance before appropriate referral to line manager if necessary.

Coordinate the discharge medication, bringing together Patients own medicines and newly dispensed items in advance of patient discharge and support the planning of patient discharge with respect to medication, including transcription of requests for dispensing.

Participate in and contribute to the development of the extension of the medicines management scheme across all wards in the hospital.

Supervisory and training responsibilities

Training and supervision of new and rotational staff.

Deputising for section/team leaders or senior pharmacy technicians in their absence.

Qualifications and termsAlthough ACPT/MMT qualifications are essential for this role, the department is open to applications from non-ACPT/MMT qualified technicians. If selected, the applicant will be paid Band 4 AFC until completion of both the ACPT qualification and In-house MMT validation accreditations. After successful completion of both courses, candidates will be placed on the Band 5 pay scale. You must be an experienced technician with good communication skills and have a demonstrated ability to work in a busy dispensary. Please note this post involves working weekends on a regular basis to support 7-day working.

About Chelsea and Westminster NHS Foundation TrustChelsea and Westminster Hospital NHS Foundation Trust is one of England''s top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, AandE, and children''s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us Good in safety, effectiveness, care, and responsiveness, and Outstanding in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

Equal opportunitiesWe are committed to equal opportunities and believe that diversity drives innovation and excellence. We actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

Application and recruitment processIf you haven’t heard from us within three weeks of the closing date, your application is likely unsuccessful. Employment is subject to a six-month probationary period. Please check your emails regularly as we will communicate with you throughout the recruitment process. In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer process, should you be appointed to the post. During the recruitment process your identity documentation will be scanned. Employment at the Trust is offered subject to successful completion of a six month probationary period.

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