An established housing organisation is seeking a Section 20 / Major Works Consultation Specialist to support the delivery of statutory consultation and recharge processes across a large residential portfolio. Reporting to the Section 20 Consultation Manager, the role is responsible for the accurate calculation and recovery of major works charges, ensuring full compliance with Section 20 and Section 20B requirements and associated legislation. The position works closely with internal teams and external stakeholders to support high-quality customer service and effective financial outcomes. The role is based in London with hybrid working available by agreement. What the role involves: End-to-end management of Section 20 and Section 20B consultation processes for allocated schemes and contracts Calculation and issue of Section 20B Notices within statutory timeframes to maximise income recovery Providing specialist support to property management, managing agent relationship teams, and other stakeholders on Section 20 matters Attendance at resident and stakeholder meetings relating to consultation and delivery of major works Providing consultation and invoicing information to support responses to leaseholder, solicitor, and resale enquiries Liaison with internal departments, auditors, regulators, and external stakeholders to ensure compliant accounting and information sharing Providing clear, accurate advice on consultation requirements, QLTAs, and major works ..... full job details .....