Neighbourhood Housing Lead - Housing Management

£19.75 per hour

Permanent – Full Time – 35 hours

South East London and Kent

1-2 days in office, rest agile working across patch and home

Must have a valid license and access to a car for work use

We''re currently supporting the recruitment of a Neighbourhood Housing Lead to join a newly restructured Housing Management Team, focused on delivering an outstanding service to residents. This is a fantastic opportunity for a customer-focused, proactive individual looking to make a real impact in their community.

The Opportunity:

In this role, you''ll take ownership of a local housing patch (typically (Apply online only) homes), becoming the key point of contact for residents and playing a central role in improving satisfaction, trust, and housing outcomes. You''ll support the delivery of a consistent, resident-first service and contribute to shaping a modern housing management approach.

Key Responsibilities:

• Deliver a reliable, consistent service in collaboration with the wider Housing Management team
• Build and maintain strong, trust-based relationships with residents
• Proactively identify and resolve issues, ensuring residents feel supported and heard
• Represent the service across your local patch, aligned with designated local authority areas

What We''re Looking For:

• Strong communication and relationship-building skills
• Proven ability to solve problems with resilience and a positive attitude
• Comfortable challenging processes to improve outcomes for residents
• Highly organised, with excellent time and workload management
• Experience working with a diverse customer base
• Confident managing multiple stakeholders
• Previous experience in a similar housing-related role is essential
• Full driving licence and access to a car

If you''re passionate about delivering excellent customer service and want to make a meaningful difference in people''s lives, we''d love to hear from you!

How to Apply:

If you possess the required experience and skills, please submit your CV to the job ad today!

For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (url removed) (phone number removed)

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.