IT Support Engineer Location: GloucesterSalary: Up to £32,000 per annumPosition: Permanent, Full-time Our client, an established IT services and managed technology provider, is looking for an IT Support Engineer to join their growing technical team in Gloucester. This is a great opportunity for a capable 1st/2nd Line Engineer who wants to broaden their technical experience and take on more responsibility across Microsoft 365, networking, cloud technologies and infrastructure. Rather than being limited to service desk support, you''ll have the opportunity to troubleshoot more complex issues, contribute to technical projects and occasionally visit customer sites to complete installations and resolve problems. What you''ll do Provide 1st and 2nd Line technical support across a varied customer base Troubleshoot Microsoft 365, Windows and general infrastructure issues Support Microsoft 365 administration, migrations and deployments Work with Microsoft Intune and modern workplace technologies Diagnose networking issues across IP addressing, routers, switches, Wi-Fi and connectivity Assist with firewall configuration and troubleshooting Support hardware, telecoms and VoIP environments Take ownership of technical issues through to resolution Complete installations, fixes and project work at customer sites when required Contribute to larger technical projects, including Microsoft 365 migrations and infrastructure changes You''ll work closely with other engineers in an ..... full job details .....