Knowledge and Service Transition ManagerA fantastic opportunity has arisen for an experienced Knowledge and Service Transition Manager to join a global law firm on a permanent basis.Knowledge and Service Transition ManagerSummary:The successful candidate will be responsible for managing knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment.Knowledge and Service Transition ManagerKey Responsibilities: Develop and maintain knowledge management practices aligned with ITIL principles Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible Work with subject matter experts to capture and maintain technical and service knowledge Support service transition activities for new or changed services to ensure operational readiness Identify and manage risks during service introduction, escalating issues where required Ensure service changes follow agreed Change Management processes Deliver service documentation and knowledge to support teams ahead of go-live Conduct post-transition reviews and support continuous improvementKnowledge and Service Transition ManagerAttributes / Skills: Experience in Knowledge Management and/or Service Transition within an IT Environment Understanding of ITIL processes and service lifecycle concepts ..... full job details .....