At SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.As part of

74Software , we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.Job Description

We are seeking an experienced Application Support Analyst who is passionate about delivering excellent service to customers and excited to work with a range of newly developed products built on leading technologies. If you''re looking to grow your skills and be part of a collaborative, innovative team, we would love to hear from you!What will the role involve?As an Application Support Analyst, you will:Manage and resolve customer support tickets using a ticketing systemMonitor and meet SLAs and team goalsInvestigate, analyse, and resolve issues raised by customersRead, understand, and occasionally amend code to support issue resolutionCommunicate effectively with customers, providing updates and guidanceDocument technical specifications and support-related informationParticipate in continuous improvement initiatives and process enhancementsCollaborate with a distributed team across locationsReport to the team lead and management when requiredThis role is based in our

Sheffield office

and supports

flexible, hybrid working arrangements . SBS is an inclusive employer that values work-life balance and diverse working styles.Qualifications

What we’re looking for:We’re looking for someone who can bring a strong foundation in application support, with the ability to investigate issues, communicate effectively, and contribute to team success. You should be able to demonstrate:Essential experience and skills:Experience working in an application or technical support roleAbility to analyse, investigate and resolve customer issuesStrong communication skills — both verbal and written — with the ability to explain technical concepts to a variety of audiencesA good understanding of web-based or desktop Client Server architecturesSolid technical grounding with the ability to read and interpret codeStrong organisational skills and the ability to manage time and prioritiesA collaborative approach and comfort working in distributed or hybrid teamsA degree in a technology or computer science disciplineDesirable skills and technologies:If you have experience with some of the technologies below, even better — but if you don’t, we’ll support your development:Oracle SQL and PL/SQLC#, AngularJS, XMLREST APIs and JSONMongoDBVersion control tools such as GitPowerBuilderBackend programming (e.g., Python, Ruby, Java, .NET) and frameworks like Node, Django, or SpringKnowledge of financial services softwareDon''t meet every single requirement? That''s okay, and you aren''t alone! Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS, we''re committed to building a diverse, inclusive team where everyone feels they belong. So if this role excites you and you''re eager to grow, we''d love to hear from you - even if your experience doesn''t tick every box just yet, send in your application!Additional Information

What''s in it for you?At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you''ll enjoy as part of our team:Health and Wellbeing : Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu VaccinationsHybrid working:

Work from home three days per week, and join us in the office for the remaining two.? Finance and Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car providerAt our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.All of our positions are open to people with disabilities.

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