Job Description
Capability & Quality Manager - East Leake
At Saint-Gobain we are looking for a Capability & Quality Manager to join our Customer Service team based in East Leake, helping to deliver excellent customer service across multiple brands.
The Capability & Quality Manager will be responsible for translating the Customer Value & Service capability strategy into effective learning, coaching, quality-assurance and developmental frameworks
Saint-Gobain is a global leader in light and sustainable construction, operating across multiple market-leading brands and helping to create better homes and living spaces.
What we''re looking for:
* Proven experience of leading, coaching, or supervising others
* Strong system, data, and operational knowledge
* Ability to manage performance and support development
What you will be doing:
* Using data, reporting, and insight to drive improvements
* Designing and embedding training, coaching, and QA frameworks
* Taking ownership of ongoing development
Are Saint-Gobain inclusive employers?
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of "Making the World a Better Home". We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
At Saint-Gobain, we''re always open to new ways of working. Everyone has different needs and commitments. We''ll happily discuss any flexibility you may need for this role. Whilst we can''t promise to meet every request when we''re recruiting, we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person.
We look forward to hearing from you!