Customer Service - Contact Centre Your new company Hays are recruiting for a temporary to permanent customer service administrator, based in Manchester City Centre. Your new role You will handle incoming customer calls, providing timely and accurate information, resolve queries, complaints, and service issues with empathy and efficiency. You will log all customer interactions in the CRM system, ensuring data accuracy. You will escalate complex issues to relevant departments when necessary. You will follow up with customers to ensure resolution and satisfaction. You will maintain up-to-date knowledge of products, services, and company policies. You will meet individual and team performance targets, including call handling time and customer satisfaction scores. What you''ll need to succeed We are looking for a confident and customer-focused Call Handler with excellent communication skills and a passion for delivering outstanding service. You will have experience of managing high volumes of inbound and outbound calls, resolving customer queries efficiently, and maintaining a positive brand image. You will bring a calm and professional approach to every interaction, ensuring customer satisfaction and loyalty. What you''ll get in return This role is temporary to permanent, paying £25,800, with excellent benefits and employee discounts. What you need to do now If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV. ..... full job details .....