Head of Customer Success Location: Manchester Work location: Hybrid Salary: Up to £85k We re looking for an experienced Customer Success leader to shape the future of a growing SaaS business at a pivotal stage of scale. This is an opportunity to lead and evolve a high-performing Customer Success function across onboarding, adoption, enablement and customer care. You ll play a key role in defining how customers experience our platform, ensuring they achieve measurable outcomes while building a team culture centred around accountability, growth and innovation. You ll inherit a strong foundation, but this role is about much more than maintaining the status quo. Over the next months, the Customer Success function will evolve significantly, and you ll be instrumental in designing that future operating model, developing talent and creating scalable processes that support long-term growth. We re looking for someone who combines strong commercial awareness with people-first leadership. Someone who enjoys coaching teams, building capability and using data, technology and AI to improve both customer outcomes and operational performance. What you ll be doing You ll lead and develop a multidisciplinary Customer Success team, creating a culture where people feel supported, challenged and empowered to deliver exceptional customer experiences. From mentoring managers and building progression frameworks to driving engagement and succession planning, you ll ensure the team is set up for ..... full job details .....