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Field Service Technician

role at

Light and Wonder

Position Summary –

Field Service Technician

– Greater London

Salary:

£27,250 + £1,300 shift allowance + benefits

Location:

London and surrounding areas (N, AL, MK, LU, HP, SG, EN, WD and IG postcodes) and wider Greater London

Hours:

40 per week, rolling 5 days out of 7

About UsAt

Light and Wonder , it’s all about the games. Our Gaming team delivers cutting-edge technology, products, and content to some of the most iconic casinos and operators worldwide.

We’re looking for several Field Service Technicians to join our team, covering the N, AL, MK, LU, HP, SG, EN, WD, and IG postcodes, as well as the wider Greater London area.

This role is ideal for:

Experienced technicians with a background in IT, electronics, or engineering who want to apply their skills in a dynamic, customer-facing role.

Seasoned delivery drivers or other field-based professionals who are great with customers, comfortable travelling between sites, and want to take the next step into a technical career. (Full training provided).

If you enjoy

fixing things , have a genuine interest in technology, and like the independence of working on the road, this could be the perfect fit.

Key Responsibilities

Install, service, and repair betting and gaming terminals.

Ensure new shop installations are completed to the highest standards.

Carry out preventive maintenance and respond to service calls.

Coordinate and supervise the removal of equipment when required.

Maintain strong customer relationships, providing clear operating instructions and updates.

Log service visits, incidents, and customer feedback accurately.

What you’ll bring

A passion for technology and the willingness to learn.

Strong customer service and confident communication skills.

Good time management and ability to meet targets.

A full UK driving licence.

Previous technical experience is an advantage but not essential – we’ll provide training and support.

What we offer

Discretionary Annual performance bonus

Up to 8% employer pension contributions

Private medical insurance (option to add dependents)

Life Assurance

Employee Assistance Programme (EAP)

Paid leave for: Your birthday or another special occasion; Volunteering/charitable projects; Prioritising your mental health and wellbeing

Access to voluntary benefits (dental, critical illness cover, discount portal, and more)

Company van, phone, tablet, tools, and training provided

Ongoing training, career development, and clear progression opportunities

Qualifications

A passion for technology and the desire and ability to learn new systems

Strong customer service skills

Clear and confident communication skills

Good time keeping and the ability to work to targets

A full UK driving license

Applicants with little experience, but relevant qualifications may also be considered

Previous experience working within a technical role would be preferable, ideally within the gaming / electronics field or IT sector

Seniority level

Entry level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Gambling Facilities and Casinos

Notes: This description reflects the responsibilities and qualifications for the Field Service Technician role at Light and Wonder and is intended for talent considering opportunities in Greater London and surrounding areas.

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