Customer Service Advisor Position based in Birmingham Your new company We are looking for a number of Customer Service Advisors to join the Housing Repairs team within Birmingham City Council. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city''s residents with a number of services to ensure stability within the daily lives of the community.Your new role Housing Repairs BCC is the largest local authority in Europe and has a responsibility to maintain their properties and report emergency or non-emergency repairs in line with the agreements between the council and contractors. Housing repairs also assist and provide information to the Rents department in order for tenants to keep up with their rental payments and other responsibilities such as council tax so that the council can support them. Working hours are Monday to Friday 8am - 8pm on an 8-hour shift rotation basis, with a 15-minute break and a 30-minute lunch break - both unpaid. This is a full-time position. There will be an 8-week training period based fully in office with an experienced trainer. All candidates will be assessed during the training and will also be required to complete legal paperwork in order to access data-protected systems. Once you have completed training and have been signed off by the academy training, you will be able to work from home. ..... full job details .....