About Conduktor

Conduktor is an Enterprise Data Management (EDM) platform that specialises in streaming. We empower industry leaders to implement their Streaming Data Strategy with a comprehensive approach to data control, compliance, and security; unconstrained by their infrastructure providers. Our platform mitigates data security risks while enhancing communication, automation, and observability across data flows, enabling teams to collaborate effortlessly across the organisation.With hubs in London and New York, we''re looking for people who are passionate about our mission and eager to join us on this journey. This role is based in our Holborn office in London, UK, where our hybrid model means being in the office together on Mondays, Wednesdays, and Thursdays.About the Role

We are looking for a Customer Success Manager who is eager to deep dive into Apache Kafka and apply their expertise to support our customers in solving their most challenging problems.Our control panel is packed with intriguing features, as well as advanced technology that reimagines Apache Kafka systems. Through cultivating a deep understanding of our products, you’ll strategise on how to best support our customers to provide them with the most value.What will you be doing?

Onboarding new enterprise customers with Conduktor’s range of productsWorking closely with customers to train and enable them to use Conduktor productsProviding premier support to enterprise customers when they have technical issues with Conduktor products and ensuring comprehensive technical troubleshooting with suitable workarounds and best practicesCoordinating efforts and offer root-cause analysis on complicated technical issues (bugs, performance issues, security)Improving product documentation and authoring knowledge-base articlesAdvocating on the customer''s behalf and providing feedback to our Product/Engineering team to improve our solutions and product roadmapContinuously learning about our products, Apache Kafka, and the data streaming ecosystem to update our teams and help our customersWhat experience are we looking for?

You have always been deeply interested in technologyYou’re interested in learning and mastering how Conduktor tooling can help in the data streaming worldYou have consulting or customer-facing experienceYou have hands-on experience with distributed technologiesYou have demonstrable experience with Docker / KubernetesYou have experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)You can read and understand codeYou have excellent communication skills: clear, concise and effective communication with customers and colleaguesYou demonstrate a good level of self-motivation, autonomy, curiosity and a positive attitudeNice to Have

Knowledge of streaming or messaging systems like Apache Kafka, Pulsar, Rabbit MQ, and JMSPrevious experience as a software engineer with a background in software development, coupled with a passion for customer supportAs a bonus, you have experience in a fast-growing and scaling business similar to Conduktor. You enjoy having the opportunity to contribute to process improvements and are excited by the possibilities of a business that is still in its early stagesPerks and Benefits

Stock options25 days PTO + public holidaysPension contributionTop-tier private health insurance packageLearning and development allowanceEmployee referral schemeDiscounted gym membershipCompany-wide events and team socialsOur office is dog friendly! Our resident pooches Lexi and Honey are always looking for furry colleagues to join them.Equal Opportunity StatementFostering an inclusive environment is vital to us, and we want to bring people onboard who share our values. We admire those who love collaborating, strive to learn, and are excited by our mission. If you are interested in this role, we would love for you to apply!Conduktor is an Equal Opportunity Employer. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran, or parental status.Learn more about our values through our careers page, and find our latest news on Twitter and LinkedIn.

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