OverviewStaffline Ireland are recruiting for a Technical Customer Support Specialist on behalf of a leading park management and booking systems provider. This is a fantastic opportunity to join a forward thinking, dynamic company, as the company is experiencing an exciting period of strong growth within the sector.

Responsibilities

Working closely with the sales team to ensure the smooth setup for new booking systems, as well as liaising with the client and other members of the team.

Providing ongoing system support via email and phone to existing clients with whom we have an existing long-term relationship.

Providing tutorials to customers, demonstrating the features of the booking system and responding to their queries.

Assisting the technical department with testing updates for the website, as well as giving feedback and suggestions for improving the system.

Supporting the Sales Manager and the Account Manager.

Any other duties the role may involve.

Person Specification

1 year\''s sales support, administration or customer service experience OR a related qualification.

The initiative to effectively diagnose issues, react to and cope appropriately with customers, and satisfactorily resolve their issues.

The ability to \''think outside the box\'' and effectively solve customer queries within the parameters of the system capabilities.

Ability to liaise and communicate well with clients, developing and maintaining new and existing relationships.

Well organised, used to working to tight time scales and meeting deadlines.

Pro-active, enthusiastic, and positive attitude.

Strong attention to detail and experience working with Excel.

No experience in booking systems is required as full training will be provided, but you must be computer literate and able to quickly learn a new system.

The RewardsThe successful Technical Customer Support Specialist will enjoy a competitive salary depending on experience.

LocationThe Technical Customer Support Specialist role will be based in Belfast.

How to applyTo be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.

TeamThe Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract and Temporary staffing solutions across; Construction, Engineering, Accountancy and Finance, Financial Services and Insurance, Health and Safety, HR, IT, Sales and Marketing, Senior Manufacturing, Procurement and Supply Chain and Medical, Health and Social Care.

Skills

Account Management

Sales Support

Technical Support

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