About Your Role: Senior Credit & Debt Agent - British Gas Residential Energy

As a Senior Credit & Debt Agent, you''ll support customers facing financial difficulty, resolving debt-related enquiries with empathy and efficiency. You''ll take ownership of each case, delivering one-stop resolutions that prioritise vulnerable customers'' needs.

Working within a multiskilled team, you''ll collaborate with specialists to tackle complex issues, improve customer journeys, and help build long-term trust and loyalty.

To excel in this role, you should have previous experience in credit and debt management or a solid background in financial services. If you have a strong foundation in customer service, we want to hear from you too!

Important Details:

• Salary: -32,028 (37 hrs PW) + up to 16% annual bonus (paid quarterly).

• Department Hours: Monday to Friday, 8am-6pm; Saturday, 9am-2pm. (Every Saturday working is likely with a rota day off during the week)

• Start Date: November 2025.

• Office Location: Newbridge Lane, Stockport, England, SK1 2GT

You''ll begin with eight weeks of in-office training, Monday to Friday, followed by around three months in our Edinburgh office as part of the Grad Bay phase. Once you''ve successfully completed your probation, you''ll have the flexibility to work from home, with just one day in the office every two weeks.

What we need from you:

• Customer Service Passion: Deliver exceptional service with energy and enthusiasm.

• Time Management: Handle diverse enquiries efficiently.

• Digital Savvy: Navigate multiple complex systems.

• Communication Skills: Clear, empathetic, and calm across various channels.

• Resilience: Thrive in a fast-paced, high-pressure environment.

• Problem-Solving: Provide first-time solutions and improve processes.

• Self-Development: Continuously improve skills with our support.

Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed.