Do you want to be part of a team that makes a real impact in the community? Are you flexible and open to working on a rotating shift pattern? Are you experienced in handling calls and supporting vulnerable individuals? Shift Pattern: 4 shifts on, 4 shifts off (inc night shifts) covering 24/7, 365 days a year. About the Role: As a Client Care Coordinator in the Monitoring Control Centre, you will be at the heart of ensuring the safety and wellbeing of vulnerable individuals, public spaces, and commercial properties. You will play a key role in operating telecare and CCTV monitoring services, responding to emergency calls, and coordinating with various agencies when action is needed. Key Responsibilities: Assistive Technology Monitoring: Respond to incoming assistive technology calls, providing reassurance and support to vulnerable users, such as elderly or disabled individuals. Summon emergency assistance when necessary and document all actions taken. Conduct equipment tests and report system issues as needed. CCTV Monitoring: Monitor CCTV systems, keeping a vigilant eye on public areas and partner sites for any suspicious activity. Manage cameras, document incidents, and escalate issues to authorities when appropriate. Handle authorised enquiries in line with Home Office guidelines and company policies. Emergency Call Handling: Handle Out of Hours Emergency calls, accurately documenting actions and coordinating emergency responses. Liaise with external agencies to ..... full job details .....