Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To maintain momentum, our client is looking for a great Telesales professional to maximise sales, and ensure excellent customer service! What s in it for you / Benefits: • £26k per annum starting salary + £2k - £4k yearly commission (£28k-£30k OTE) • 9am 6pm Monday Friday hours, no evenings or weekends! • 20 days annual leave, plus bank holidays • Company pension scheme • Free onsite parking • Commission / bonus scheme • Corporate discount on company stock for staff, friends and family Role Overview: This is a duel role, with sales being the priority in the quiet seasons (autumn and winter), and customer service the focus during the Spring and Summer peaks. As an experienced Telesales Advisor, you''ll be the friendly voice the customers rely on for all their service inquiries (deliveries, repairs, etc). You will also be making out-bound calls to current customers to upsell maintenance appointments, accessories and replacement tubs. Key Responsibilities: • First point of contact for existing customers, providing effective solutions to their reported problems. • Organise engineer visits when issues can''t be resolved over the phone. • Deliver excellent customer service, including product knowledge, practical advice, empathy and patience • Up sell maintenance appointments, accessories and cleaning products • Advise customers on confirmed delivery times • Manage workload efficiently ..... full job details .....