We''re working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments.

The business is now seeking a Customer Service Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment.

Customer Service Coordinator Salary & Benefits

• Salary: -28,000 - -31,000 per annum (open to discussion DOE)

• 28 days holiday including bank holidays

• Tax-free EOT (Employee Ownership Trust) bonus

• Free gym membership

• Pension scheme

• Free onsite parking

• Professional training and development

• Office based in Poole

• Monday - Friday working hours

• Significant career progression opportunities

Customer Service Coordinator Job Overview

• Coordinate all installation projects for bespoke aluminium glazing systems

• Book installation and remedial visits with the installation team

• Manage installation team diaries to optimise travel and efficiency

• Arrange and coordinate parts required for installations and visits

• Act as the key point of contact for customers throughout their projects

• Provide updates and resolve issues in a professional and timely manner

• Support remedial works and post-installation requirements

Customer Service Coordinator Job Requirements

• Previous experience in customer service or coordination roles

• Experience in managing schedules, bookings, or team coordination desirable

• Background in construction, glazing, or home improvement - not essential

• Excellent communication skills via phone and email

• Strong organisational skills with the ability to manage multiple projects

• Solutions-focused with strong problem-solving abilities

• Attention to detail and adaptable to changing requirements

• A collaborative team player, based within commutable distance of Poole

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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