Sewell Wallis is excited to be partnering with an industry leading West Yorkshire company based in LS12. A fantastic opportunity has arisen for a Customer Service Advisor to join a supportive and friendly team. The Customer Service Advisor sits within a close-knit environment where collaboration and teamwork are key. While the operation is small and family-friendly locally, it forms part of a wider international group, offering the stability and benefits of a large organisation while maintaining a personal, people-focused approach. What will you be doing? Delivering exceptional customer service over the phone and via email.Handling inbound calls from customers and technicians.Managing enquiries through dedicated customer service mailboxes.Booking and planning repairs using internal systems.Liaising with the Planning Team and Regional Managers to resolve queries.Logging and investigating complaints on the complaints database.Providing quotations for private repair requests. What skills are we looking for? Experienced in delivering excellent customer service via phone and email.Strong listening and communication skills.Highly organised with strong attention to detail and the ability to multitask and manage priorities.Confident with computer systems.A team player with empathy and problem-solving ability. What''s in it for you? Flexible home and office working Free on-site parking Apply below or for more information, contact Emma Johnsen.To apply please send your CV, quoting our ..... full job details .....