Futures are looking to appoint an Aftersales Engineer with a strong technical background and a customer-focused mindset. This role sits at the intersection of engineering and customer support, playing a critical part in ensuring product performance, customer satisfaction, and long-term client relationships.You will act as a technical point of contact for customers, diagnosing issues, advising on corrective actions, and working closely with internal engineering and quality teams to drive continuous improvement.Key Responsibilities Act as the primary technical liaison between the business and customers for aftersales supportInvestigate and diagnose technical issues related to manufactured products, both remotely and on-site where requiredProvide clear, professional technical guidance to customers on product performance, faults, and corrective actionsSupport root cause analysis and contribute to corrective and preventive action (CAPA) activitiesWork closely with design, manufacturing, quality, and service teams to resolve recurring or complex issuesProduce technical reports, failure analysis documentation, and customer-facing updatesSupport warranty investigations and contribute to product improvement initiativesRepresent the business professionally when engaging with customers, suppliers, and internal stakeholders Candidate Profile Engineering qualification or equivalent experience (Mechanical, Electrical, Mechatronics, Manufacturing, or similar)Proven experience in an ..... full job details .....