Are you an experienced Customer Service Coordinator looking to join a reputable home builder? A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in East London, is hiring for a Customer Service Coordinator to join their busy and growing team.Location: East London Position: Customer Service Coordinator Industry: House building / Construction / Property DevelopmentJob Overview:As a Customer Service Coordinator, you will report directly to the Customer Service executive and play a key role in supporting customers after the purchase of their new property. You will be the first point of contact for customer queries, coordinating repairs, logging defects, and ensuring timely resolution''s while delivering outstanding service.Key Responsibilities:Handling customer enquiries via phone, email, and face-to-face interactionsIdentifying and logging defects, booking engineers or specialist subcontractors as requiredManaging and monitoring the central customer service email inboxMaintaining and updating the company CRM system with customer interactions and job updatesScheduling and coordinating works with engineers and subcontractorsClosing completed jobs and ensuring all follow-ups are resolvedProcessing purchase order invoicesBuilding and maintaining strong relationships with subcontractors and service partnersEnsuring high standards in line with NHBC guidelines and customer expectationsCandidate Requirements:Previous ..... full job details .....