We’re looking for an enthusiastic and customer-focused Customer Sales Advisor to support our growing Contract Catering / Compass division. In this office-based role, you’ll manage a portfolio of customers, provide outstanding service, and help drive sales performance. It’s ideal for someone who thrives in a fast-paced, sales-driven environment and enjoys building long-lasting client relationships.

££ Key Responsibilities

- Answer incoming calls within 3 rings

- Respond to customer emails within 24 hours

- Action credit control notes within 48 hours

- Accurately process customer orders and minimise errors

- Create quotations within 48 hours and look to maximise spend

- Keep internal systems updated with accurate and relevant information

- Identify new business opportunities from inbound and outbound calls

- Promote exclusive brand products where appropriate

- Offer suitable alternative products to avoid backorders

- Manage customer communication around backorders professionally

- Use marketing materials to support customer engagement and conversion

- Handle live chat in accordance with the team rota

- Provide support to National Account Managers and Executives with product sourcing, tenders, etc.

- Make proactive outbound calls to trading customers to generate sales

- Work to and achieve agreed KPIs

- Attend regular one-to-ones to review performance and training needs

- Follow all procedures as outlined in the Sales Desk Quality Manual

- Maintain a positive and professional attitude at all times

££ Person Specification£ Essential Attributes

- Excellent communication skills – both verbal and written

- Confident using computers and technology

- Previous experience in a customer service or office-based sales environment

- Comfortable with both incoming and outgoing phone calls

- Exceptional attention to detail and accuracy

- Ability to meet targets and manage workload effectively

- Strong organisational skills and time management

- Self-motivated and able to work both independently and as part of a team

- Positive attitude and willingness to learn

££ Desirable Attributes

- Knowledge of the catering equipment or foodservice industry

- Experience in meeting revenue targets and KPIs

- Strong analytical and administrative abilities

- Tenacious, methodical, and structured approach

- Adaptable and open to change

- Willingness to work additional hours when needed

- Honest, enthusiastic, and reliable