Service & Repairs Sales Administrator

Location: Ferndown
Type: 12-Month Fixed-Term Contract
Hours: Full-time, Monday-Friday
Salary: -28,000 - -30,000 per annum

We''re recruiting for a proactive and organised Service & Repairs Sales Administrator to join a busy and supportive team in Ferndown. This is an excellent opportunity for someone with strong administrative and communication skills who enjoys variety and thrives in a fast-paced environment.

You''ll play a key role in supporting the service and repairs department by managing customer communication, processing quotations, and coordinating with engineers and other departments. This position is ideal for someone who enjoys working across multiple tasks and takes pride in delivering excellent service.

• Answer incoming customer calls and respond to enquiries

• Prepare and follow up on service, repair, and supply-only quotations

• Maintain accurate records and correspondence on the internal system

• Provide technical and administrative support to engineers

• Collaborate with internal teams to ensure smooth job handovers

• Raise purchase orders and manage part/stocks ordering

• Track deliveries and update job status accordingly

• Deliver excellent customer service at all times

• Maintain awareness of job costs and pricing margins

• Strong IT skills, including Microsoft Office

• Excellent communication and interpersonal skills

• High attention to detail and accuracy

• Ability to multitask and work well under pressure

• Good problem-solving skills

• Strong organisational and time management skills

• Experience within a service or repair-based admin role

• Familiarity with quotations, purchasing, or stock control

• Understanding of technical terminology or coordination with engineers

INDCP